Privacy Policy

Introduction

openmatrix S.L. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website openmatrix.world or visit our café and bistro located at Avenida de España 138, 30352 Murcia, Spain.

Data Controller Information

The data controller for your personal information is openmatrix S.L., a company registered in Spain with registration number B76053891 and VAT number ESB87591420. Our registered address is Avenida de España 138, 30352 Murcia, Spain.

Data We Collect

The data we collect from you may include personal information that you voluntarily provide to us when you visit our website, contact us, or visit our establishment. The types of personal data we may collect include:

• Contact information such as name, email address, and phone number
• Communication preferences and marketing consent
• Information provided in contact forms or enquiries
• Website usage data through cookies and similar technologies
• IP address and browser information for security and analytics purposes

How We Use Your Information

We use the information we collect about you for various purposes, including to provide and maintain our services. Specifically, we use your data to:

• Respond to your enquiries and provide customer support
• Process reservations and manage our café operations
• Send you information about our services and special offers (with your consent)
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our legitimate interests
• Ensure the security and proper functioning of our website

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: legitimate interests for business operations and website functionality, consent for marketing communications, contract performance for service provision, and legal obligations for compliance requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Contact enquiries are typically retained for 2 years, marketing consent records are kept until withdrawn, and website analytics data is anonymised after 26 months. We will delete or anonymise your personal data when it is no longer needed for our legitimate business purposes or legal requirements.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential and secure.

Your Rights

Under data protection law, you have certain rights regarding your personal information. Your rights include:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erase your personal data in certain circumstances
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent where processing is based on consent

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).